Effective 2024/06/26
Last updated: 2025/05/21
THE NETWORK STATE COMPANY AG is a Swiss company registered in Switzerland under the number CHE-385.997.597, with registered office at Bahnhofstrasse 20 Zug 6300 Switzerland ("Company" or "CitizenX").
The Company has developed a software platform to help clients acquire residency and/or citizenship in countries welcoming investors and entrepreneurs through regulated investment migration programs ("Business"), as seen in the Company’s website: https://citizenx.com/ ("Web Site").
Please read the following Terms of Service (“Terms”) carefully, as they are binding and, together with other contracts or agreements signed with CitizenX, govern the use of the Web Site and any other services provided within the scope of the Business. By signing these Terms, creating an account, accessing the Web Site or making use of any other services within the scope of the Business, you agree to these Terms.
Please be advised that the Terms may be updated or subject to change at any time and without any prior notice to (i) reflect changes to the Web Site and/or any other services provided within the scope of the Business; (ii) include new services, features, technologies, offers, etc; and/or (iii) adapt to new legal or regulatory developments, etc.
The Terms will be modified in writing and the modifications will come into effect on the last updated date shown above. Please check the Terms frequently for modifications. By renewing or continuing access to the Web Site or continuing use of any other services within the scope of the Business, you agree to the modifications.
The Terms govern the provision of the Service, the use of the Web Site and any other services provided within the scope of the Business.
The services provided by CitizenX are limited to individuals (natural persons), or their representatives, who have reached legal age to act and legally bind themselves according to the applicable law. The Company has a discretionary right to reject any person or persons who do not comply with the necessary requirements.
There may be additional eligibility requirements set by CitizenX’s partner financial institutions. Client will be able to read and accept the partner’s terms of service before any transaction.
Among other services provided within the scope of the Business, CitizenX agrees to provide the following services, all tailored to each Client’s interests, preferences and needs:
Upon Client approval by CitizenX, Client will be required to make payments for fees, investments, and any other associated costs as outlined during the application process. The Company allows Client to fund fees, investments, and other costs using BTC, USDC, USDT, or ETH. There are important restrictions to note when funding investments with crypto:
CitizenX will not provide any services in, nor receive funds from the following jurisdictions:
This list may be subject to change depending on regulatory and partner requirements. For the avoidance of doubt, CitizenX will not onboard persons or entities located in these jurisdictions. In addition, the Company will not onboard entities that have a UBO located in one of these jurisdictions. Moreoever, CitizenX will not send or receive funds from these jurisdictions.
Client expressly and unconditionally agrees to:
Client will receive detailed instructions on the payment of all fees and expenses. Such fees will include CitizenX’s fees and may include government fees, investments, due diligence fees, processing fees, agent fees, as well as any other expenses outlined in each program's terms. Citizen X's fees are non-refundable.
To conduct the due diligence process, CitizenX will require from Client, at least, the following documents:
Client acknowledges and agrees that CBI approval is subject to various factors, including but not limited to Client’s eligibility, compliance with CBI laws and regulations and –above all– the absolute discretion of the competent government authorities. Therefore, CitizenX cannot and does not guarantee the approval of any application or the attainment of citizenship or residency by investment.
CitizenX undertakes only to deploy its reasonable efforts to ensure Client obtains the selected residency and/or citizenship in the Qualified Country of choice.
Client may be required to invest, engage or trade in investment vehicles, assets, products, or services in order to qualify for a CBI program. Such investments may, even if made in accordance with a recommendation, result in losses as well as profits. CitizenX does guarantee any future performance of any such investment made by Client. Client acknowledges that trading in leveraged products (such as but not limited to, foreign exchange, derivatives, commodities, etc.) can be very speculative, and losses and profits may fluctuate both violently and rapidly. The Company shall not be held liable for any losses, damages, or consequences arising from the outcome of Client's citizenship by investment application, including but not limited to investment loss, application denials, delays, or changes in citizenship by investment policies. Client assumes full responsibility for the decisions and actions taken in relation to the Service and to all services provided within the scope of the Business. Furthermore, Client agrees that any testimonials or success stories related to CBI applications are not guarantees of future results and are presented for illustrative purposes only.
CitizenX does not provide investment, financial or tax advice, including in connection with the Service or with any other services provided within the scope of the Business. Client agrees not to rely upon any statement or content issued by the Company or published on the Web Site, or that is otherwise attributed to CitizenX, as a financial or investment recommendation, advice, or guidance. Client also acknowledges that the Company is not acting as Client’s bank, broker, intermediary, agent, advisor, or as its fiduciary in any capacity, including with respect to the Service or with any other services provided within the scope of the Business.
CitizenX cannot and will not be held liable for any delays in the application procedure of the CBI program. Only the competent government authorities of the Qualified Country of choice are responsible for any delays and processing times.
CitizenX cannot and will not be held liable for any damages or losses suffered by Client as a result in changes to the eligibility criteria by the competent authorities of the Qualified Country of choice.
Client has the right to terminate the agreement with CitizenX at any time, provided that (i) the applicable laws and regulations of the Qualified Country of Choice allow it, and (ii) the process is at a stage at which withdrawal is still feasible. If these two criteria –(i) and (ii)– are not cumulatively met, Client agrees to honor the agreement in full. To request termination of the agreement subject to the aforementioned requirements, Client will have to send a written message via email or by any other secure and viable channel. CitizenX shall respond to the termination request within fifteen (15) business days of its receipt, providing details on the possibility of termination. If termination is possible and still in Client’s interest, termination will take effect fifteen (15) days after CitizenX’s response detailing the possibility of termination. Even in case of termination, Client shall pay all fees, costs and other expenses incurred up to the moment of termination. Client is reminded that CitizenX’s are not refundable, even in the event of termination.
Client acknowledges and agrees that, as part of the necessary activities to provide the Service or any other services provided within the scope of the Business, CitizenX may share the information and documentation provided by Client with contractors, government authorities or other third-parties. Therefore, Client consents to the collection, use and disclosure of their personal data for the purposes described herein. CitizenX has established agreements with its providers to protect data privacy in accordance with Swiss laws and the European Regulations of GDPR.
CitizenX agrees to maintain strict confidentiality regarding all information obtained or exchanged when providing the Service or any other services provided within the scope of the Business. Said information shall be used solely to provide the Service or any other services within the scope of the Business.
All content on the Web Site and in any document or publication contained therein (including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software) is and will remain CitizenX’s exclusive property and is protected by copyright, trademark (whether registered or unregistered), design rights, database rights and all other intellectual property rights afforded to CitizenX. All other content related to the Service, the Website or to any other services provided within the scope of the Business is used with permission. Client may not distribute, modify, transmit, reuse, download, repost, copy, or use any of this content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from CitizenX.
Persons, companies or entities not belonging to CitizenX may advertise or publish their content on the Web Site, through publications, posts, links, banners, etc. The Company is not responsible or liable for the offerings, information, opinions, suggestions, recommendations, etc. of any such third parties. If a visitor of CitizenX’s Web Site decides to act upon any such advertising, such user does so entirely at their own risk. In addition, CitizenX is not responsible for and does not control, endorse or make its own the services, information, data, files, products and any kind of material on the linked or referred sites of the Web Site that belong to third parties. The quality and reliability of the linked or referred sites may vary depending on whether they are updated or altered, so Client should exercise caution when using the services, information, data, files, products and any kind of third-party material on the linked sites. Access to any other site linked to the Web Site is the responsibility of each Client.
CitizenX shall not be held responsible or liable for any error, delay, loss, or damage arising from any event beyond the Company’s reasonable control (including, but not limited to earthquakes, floods, extraordinary weather conditions or other acts of God, fires, wars, insurrections, riots, strikes or other labor disputes, accidents, actions of governments, communication or power failures, equipment or software malfunctions, etc).
Client expressly agrees to indemnify and hold CitizenX harmless from any losses, damages, liabilities, or expenses (including attorney’s fees) arising out of or in connection with any third-party claims related to the breach of the Terms or any negligent or wrongful acts or omissions on Client’s part in relation to the Terms.
If any provision of the Terms is held invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
Client cannot assign or transfer any right or obligation under the Terms without CitizenX’s prior written consent. On the other hand, CitizenX can assign or transfer any right or obligation under the Terms, in whole or in part, without Client’s consent, subject to compliance with applicable laws. In addition, if the Company is acquired by or merged with a third-party, CitizenX reserves the right to transfer or assign Client’s information as a necessary component of such merger, acquisition, sale, or other change of control.
The failure of CitizenX to enforce any provision of the Terms (or any other right derived from them) shall not be construed as a waiver of such provision or as a waiver of the right to enforce it.
Nothing in the Terms will be deemed to or is intended to be deemed to, nor will it, cause Client and CitizenX to be treated as partners, joint venturers, or otherwise as joint associates for profit.
CitizenX’s privacy policy is available at the following link (https://citizenx.com/privacy-policy) and is hereby incorporated into these Terms.
The Terms shall be governed by and construed in accordance with the laws of England and Wales. All disputes arising out of or in connection with this Engagement Letter shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one arbitrator appointed in accordance with said Rules. The arbitration proceedings shall be conducted in English and the Seat of the proceedings will be Zurich. The Emergency Arbitrator provisions shall not apply. The Expedited Procedure Provisions shall not apply.